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BOOKING + CANCELLATIONS

When booking an appointment, a credit card will be placed on file. Any appointments cancelled within twenty-four hours of the appointment time will incur a 50% charge of the service amount. For missed appointments with no notice "no call, no show", 100% of the service amount will be charged. 

No call, no shows will be required to pay for future services at the time of booking. Certain situations

may be waived on an individual basis.

EARLY + LATE ARRIVALS


Please call if you will be late for your appointment. Anything more than ten minutes late without notice will be considered a no call, no show and 100% of the service amount will be charged. With notice, anything more than ten minutes late will be rescheduled to another time and 50% of the service amount will be charged. Please arrive to your appointment a few minutes early to allow for use of restroom, filling out forms, and anything else that may need to be done. Please arrive no more than ten minutes prior to your appointment unless instructed to do so.

KIDS IN THE STUDIO

While it is understandable you may have to bring your child(ren) with you to your appointment, sometimes it is not as convenient considering the size of space or appointment being performed, like body waxing or skincare/facials. It is also not that safe since there are hot tools and wax and sharp objects. Kids are not permitted to wait unattended in the waiting area either. Please keep in mind when bringing your children in as others are also coming in for a relaxing and quality service.

ADDITIONAL GUESTS

Please refrain from bringing guests with you to your appointment. Our studio is small and does now allow for extra people not getting services. If you are getting a facial or other private service, guests are not permitted to come into the treatment room with you. The waiting area in the lobby is reserved for clients only. If you are a bride coming in for a trial, only one guest is permitted to come with you.

UNDERAGE CLIENTS

Anyone under the age of 16 must be accompanied by an adult and have written permission by a parent or legal guardian in advance to receive any services offered by Collective Beauty. You may email and send a letter to us stating you are giving permission for the booked service. Any new services in the future not already authorized will require another email/letter of permission.