BOOKING + CANCELLATIONS
When booking an appointment, a credit card will be placed on file. Any appointments cancelled within forty-eight hours of the appointment time will incur a 50% charge of the service amount. Any appointments cancelled within twenty-four hours of the appointment time will incur a 100% charge of the service amount. For missed appointments with no notice "no call, no show", 100% of the service amount will be charged.
No call, no shows will be required to pay for future services at the time of booking. Certain situations
may be waived on an individual basis in emergency situations, but not guaranteed.
EARLY + LATE ARRIVALS
Please call if you will be late for your appointment. If running late to an appointment, contact Collective Beauty and if more than five minutes late, the appointment may be rescheduled. If more than ten minutes late and no contact to Collective Beauty, the appointment will be considered a no call/no show and 100% of the service(s) amount will be charged. If running more than ten minutes late and can no longer be accommodated due to following appointments, the appointment will be rescheduled and 100% of the service(s) amount will be charged.
KIDS IN THE STUDIO
We request to not bring children to your appointment. We have limited room, sharp objects, hot wax and tools, and it can be unsafe for them. Especially when you are receiving a service and cannot watch them while they are waiting. Bringing children also can extend the appointment out since you have to accommodate them and it may interfere with following appointments.
Please refrain from bringing guests with you to your appointment. Our studio is small and does now allow for extra people not getting services. If you are getting a facial or other private service, guests are not permitted to come into the treatment room with you. The waiting area in the lobby is reserved for clients only. If you are a bride coming in for a trial, only one guest is permitted to come with you.
Anyone under the age of 16 must be accompanied by an adult and have written permission by a parent or legal guardian in advance to receive any services offered by Collective Beauty. You may email and send a letter to us stating you are giving permission for the booked service. Any new services in the future not already authorized will require another email/letter of permission.